Operating partner for home service businesses
It's nine at night and you're still writing quotes.
Your licensed techs — and your own evenings — are going to work a system should be doing. We find where the day actually goes, put a number on it, and own the fix end to end. Build or buy is implementation. Knowing which one your shop needs is the job.
Highlighted case study — Kung Fu Air Service
Businesses that called us
What we usually find
Expensive people, doing cheap work.
It’s almost never one big broken thing. It’s a dozen small ones that have been that way so long nobody questions them anymore. These are the ones we find most.
The job goes to whoever calls back first
When a pipe bursts, nobody waits. The call that comes in while you're under a sink goes to voicemail, and by morning that homeowner has already booked someone else. In a five-truck shop we usually find three to six jobs a month leaving this way.
You are the schedule
Dispatch lives in your head and a group text. The business stops moving the moment your phone is off, and nobody can answer a customer without calling you first.
Quotes wait on you
Every estimate routes through one person, and that delay — not your price — is usually why you lose bids you should have won.
Nobody knows what happened after the truck left
No follow-up, no review ask, no reminder when it's time for the next service. Work you already earned quietly doesn't come back.
You already bought software for this
It's sitting there half set up, because nobody had a spare week to configure it around how you actually run. We find this in most shops we walk into.
Built for what you do
Tell us your trade. We'll show you the problem we'd fix first.
“Stop losing emergency calls to the plumber who calls back first.”
- After-hours and weekend calls go to voicemail while a competitor picks up and books the job.
- Every quote gets rebuilt by hand — fixture specs, labor, and permit costs typed out again and again.
- Dispatch happens over group texts, so nobody knows which truck is closest to the next emergency.
What we own
Build or buy is implementation. The judgment is the job.
A vendor sells you the thing they make. We decide what your business actually needs and then stand behind that call. Sometimes we build it. Sometimes it's the software you already pay for, finally set up around how you work. Sometimes it's changing how the day is sequenced and buying nothing. You'll know which before you spend a dollar.
- A reply to every call, including the 2am one
- Quotes that go out before you leave the driveway
- A schedule your crew can see without calling you
- Or the app you already pay for, finally finished
Your tools today
After
What it was worth
Hours back, every single week.
We start with whatever is costing the most, so the time comes back early instead of at the end of a long project.
You shouldn't have to know what the fix is. That's the job.
Tell us where the day goes. We'll tell you what it's costing and what we'd do about it.
What owners usually ask.
No — that's the normal starting point, and it's the reason we look before we recommend anything. You describe what's slow or getting missed. Working out what the fix should be is our job, not yours.
Then we tell you. Sometimes the fix is a tool you can buy yourself for fifty bucks a month, or a change to how the morning is sequenced, or nothing at all because it isn't costing enough to be worth it. You get the honest answer either way.
Yes, and often that's the right answer. We only replace a tool when it's genuinely holding you back. A lot of the time the app is fine and nobody ever finished setting it up.
Yes — automated acknowledgment and routing fire the moment an inquiry comes in, even after hours. It's often the highest-return fix in a service business, but we won't assume it's your problem until we've looked.
We design around how your crew already works and keep it simple, so adoption isn't a fight. Then we refine it against real use. Nothing counts as done until the people doing the work every day actually use it.
Where to start
Stop running the business from your phone.
Tell us where the day goes. We'll find what it's costing you and tell you exactly what to do about it — even if that means telling you to buy nothing.
30 minutes · No pitch · If nothing’s worth fixing, we’ll say so