Tablet Receptionist + Front Desk Ops System

Operations depended on staff being at the front desk—when they were busy, off-shift, or handling other tasks, check-ins and bookings got missed. Handoffs between staff were inconsistent, leading to dropped requests and unclear ownership. Manual checkout and booking processes slowed service and created gaps in payment attribution. There was no always-on coverage, so walk-ins and urgent requests could go unattended.

Built an **always-on tablet kiosk** at the entrance handling check-in, booking, and checkout flows—so service continues even when no staff is present. Added **staff PIN authentication** for checkout processing, with automatic attribution of payments and services to the correct staff member. Created **admin oversight dashboard** showing real-time queue status, staff routing, help requests, payment attribution, and operational alerts. Staff can handle checkout, route help requests, and manage bookings from anywhere, while every action is tracked and attributed.

Always-on front desk coverage eliminates missed walk-ins and service gaps. Faster service from streamlined self-serve flows and reduced manual checkout friction. Fewer missed requests with clear staff routing and live queue visibility. Cleaner attribution and oversight: every payment, booking, and service action is tied to a staff member, making operations transparent and accountable.